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What is Business Service Management? As IT professionals we know the importance of technology to successfully driving business. IT acts as a business-enabler that brings connectivity, automation, and process efficiency to all business operations. All businesses depend on network connections—be it LAN or WAN. There are…
Problem management is a crucial part of IT service management that requires support teams to diagnose the ‘root cause of incidents’ (identified as problems), and determine the resolution to these problems. This is not an easy task, and specifically for mid-size to large organizations, where the number of incidents logged…
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