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Currently it seems that "Service Request" is the default Ticket Type, and there doesn't appear to be a way of setting a Ticket Type by Request Type (or any other way). Nor does there seem to be a way of changing the default from "Service Request" to "Incident". Am I incorrect, or is that the way it is?
Hi, do any of you know what the Ticket Type field is called in the DB, and also in which table I can find it? I've just pulled together a report in SQL and managed to find everything I need except this one fundamental field. Any help much appreciated, thanks!
We have cases where a ticket may be created to track information that is private and the tech would like to lock the ticket to prevent the client or other technicians from viewing the information. We know that this can be done using technician groups, however anyone with an admin lvl account will still be able to see these…
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