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It would be great if we could get the custom fields to have an optional default value so that Clients submitting a ticket, or Techs creating a ticket on behalf of the Client, it would make the creation process much faster and would help with errors between request types.
I know there was a similar feature request (" submitted back in 2015 but I want to express a fresh take on this and see if we can get the votes needed to push this through. First, I believe the behavior described in that previous FR no longer applies anyway. Today when you create a list CP the default is None until a value…
If I want to change these values for a resource metric, I have to do it individually for every instance. I'd like to be able to change the defaults so I could effectively make the change for all instances at once. Of course, if the default had been overridden in an instance, the override values should not change, nor…
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