The most recent content from our members.
Hello, I would like to request the following feature: The ability to hide private comments on incidents that users still have access to. I would like the private comments to act as commentary between technicians that the end user cannot see within the portal. Thanks!
I have a production server where a lot of clients have memorized the key signature so we can't change it. To the best of my knowledge, this is a default key, not one we manually generated or anything, but it was done by a former employee many years ago. (No way to contact them anymore.) The key is RSA, encrypted. I can…
We have cases where a ticket may be created to track information that is private and the tech would like to lock the ticket to prevent the client or other technicians from viewing the information. We know that this can be done using technician groups, however anyone with an admin lvl account will still be able to see these…
By default, VMan allows users to create content that is world-readable, world-writable and private. While admins can constantly monitor content and change it to private if a non-admin user creates it as world-readable or -writable, it would be preferable to be able to control the type of content that user accounts can…
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