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You have a network, and it's your job to keep it running. How do you know it's doing what it should? You could just wait to hear from your users; surely your CIO will let you know when his "internet is broken", but this approach may not have a positive influence on your continued employment. No, you need some network…
Four predominant IT use cases any network device configuration management tool must address are: * Configuration change management: scheduling device configuration backups, requiring change approval for configuration changes, scheduling execution of approved changed. * Compliance reporting: defining and enforcing…
As network engineers, administrators, architects, and enthusiasts we are seeing a trend of relatively complicated devices that all strive to provide unparalleled visibility into the inner workings of applications or security. Inherent in these solutions is a level of complexity that challenges network monitoring tools, it…
or “It’s not just the cost of buying the puppy, it’s the cost of feeding the puppy that adds up” This is a story I've told out loud many times, on conference calls, and around water coolers. But I've never written it down fully until now. This is the story of how using the wrong tool for the job can cost a company so much…
After 2020, there are only two types of businesses: those who have retained customers or grown, and those who lost customers to more nimble competitors. There are many reasons. The transition away from traditional retail, shifting customer expectations, and internal operations challenges due to increasing complexity all…
In my last post WHEN BEING AN EXPERT ISN’T GOOD ENOUGH: MASTER OF ALL TRADES, JACK OF NONE, you all shared some great insight on how you were able to be find ways to be successful as individual SMEs and contributors, and how you could navigate the landscape of an organization. This week, I’d like to talk about silo…
The terms EMS, NMS and OSS are often misunderstood and used interchangeably. This can, sometimes, lead to a confusion on which system can do what functions. Therefore I am attempting to clarify these terms in a simple way. This may help you in making informed decisions when procuring management systems. But before…
Part 1 IT environments are getting increasingly complex and can often straddle on-premises gear, private cloud, public and/or multi-cloud, and SaaS environments... oh, and it’s a moving target. Your legacy applications may have to reincarnate in one of these forms with minimal disruption. And when things go wrong, you need…
In the first post of this series I discussed the importance of establishing recovery time objectives (RTOs) for each component in your production system. In the second post I covered the comparative demands of performing triage during outages of different magnitudes; one that impacts a set of network devices versus an…
What is Business Service Management? As IT professionals we know the importance of technology to successfully driving business. IT acts as a business-enabler that brings connectivity, automation, and process efficiency to all business operations. All businesses depend on network connections—be it LAN or WAN. There are…
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