The most recent content from our members.
Have you ever heard someone say, “I’m too busy putting out fires”? What if the only way to get ahead of those fires was to make way for change—to improve the foundations and infrastructure to reduce the fires you had to put out? This episode will discuss the fantastical balancing act of maintaining operational excellence…
As COVID-19 forces employees out of the office in masses, many IT departments have been tasked with keeping productivity high and entire organizations operational. How are IT leaders preparing, both long-term and short-term? What challenges are popping up in supporting employees as they work from home? And how can the IT…
Hello THWACK community, I am making a Samanage API call that creates an incident. It works fine, but I was wondering is it possible to add files to the API call so the attachments are viewed on the ticket itself. Right now, the API call would create a ticket and then I would manually attach a file on Samanage. I would much…
Please remove me from the email list on DIstro on Peggy and Talym's team. I have moved to a different team. Thank you
Hello, I am using FTP Voyager Scheduler to upload data to my weather site from my weather station. But this night the power went off for an hour and after this the system booted again and started all programs. Also FTP Voyager Scheduled was started bur did not perform any tasks. To get all working again I had to manually…
We use samanage for inventory and asset management. We also use bomgar for remote support to the assets. I was wondering if it's possible to pull the name of the PC to a text field. For example our remote support links are all bomgar.ourwebsite.com/PCNAME. I'm currently having to go through one at a time, and we have over…
The IT help desk is the lifeblood of an organization. It assists co-workers and end-users in many critical ways, including troubleshooting, answering questions, solving known problems, and helping the organization maintain productivity. However, if you’re manually managing the IT help desk function for your business, the…
In my previous post, I listed some best practices for help desk IT pros to follow to save time resolving issues. The responses I received from that post made me realize that the best solution for one IT organization may not necessarily be the same for another. An organization’s size, business model, functional goals,…
Whether providing support to end-users or fellow employees, there are countless benefits to leveraging an IT Help Desk solution. From ticketing and service management, to IT asset management and more, these solutions have a lot to offer in the way of optimizing the efficiency of the support function of a business. IT help…
Hi All, I am new to solarwinds tool and just finished installing Web Help Desk. However Web Help Desk in not starting and I am getting below error in log file: ERROR | wrapper | 2016/05/30 12:19:05 | JVM exited while loading the application. ERROR | wrapper | 2016/05/30 12:19:09 | JVM exited while loading the application.…
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