The most recent content from our members.
This month, our latest release for SolarWinds Service Desk is focused on boosting your team’s efficiency and simplifying your most critical workflows. We're excited to introduce a powerful new integration for endpoint management, enhancements to our generative AI capabilities, and highly-requested updates that make…
Continue to accelerate and align ticket first response and remediation with Response Templates Promote more consistent messages and faster response times through our newly released response templates. Reduce repetitive manual efforts by creating and saving your own customized response templates for use as comments in…
Reporting & Analytics * Dashboards: Custom Incidents Widgets (Blank Widgets) Staying on top of your service desk performance metrics is important for both agents and admins. It helps ensure you’re aware of new problems or bottlenecks, balancing workload, focusing on the top priorities, and measuring your capacity and…
Reporting & Analytics New: Advanced Service Statistics Reports Provide More Visibility into Your Service Lifecycle Tracking the actual time incidents spend in different states or assigned to each agent is key to learning about your service desk's efficiency, bottlenecks, and workload balance. We are glad to introduce the…
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