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For ESM, We are interested in separating providers for the benefits that the separate databases provide, but we are not really interested in complicating the user experience to report an issue. The general idea is: A user gets a fairly generic menu of things to report, for instance “IT Service Issue,” “IT Development…
I demoed Genuity helpdesk for fun and they offer some nice features. their helpdesk isn't a robust as swsd but they do have contract, ISP (service provider), and vendor management and have breakdown reports based on cost per vendor, license tie in to Okta, Microsoft, Salesforce etc as well.
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