The most recent content from our members.
Featured Episode: How to Create an Easy-to-Navigate Employee Portal in SolarWinds Service Desk June 15, 2021 The SolarWinds Service Desk Employee Portal is a one-stop shop for employee service needs. Employees can reach out to the IT team by submitting a ticket or via chat, access contact information they need during…
As COVID-19 forces employees out of the office in masses, many IT departments have been tasked with keeping productivity high and entire organizations operational. How are IT leaders preparing, both long-term and short-term? What challenges are popping up in supporting employees as they work from home? And how can the IT…
What is employee engagement and what does it have to do with IT? Andrew Eardley-Day, ITSM system administrator for Betfred, and Joey Brown, product manager for SolarWinds ITSM, join episode host Chris McManus to discuss the importance of versatile service desk engagement methods for employees, including how IT can offer…
The IT help desk is the lifeblood of an organization. It assists co-workers and end-users in many critical ways, including troubleshooting, answering questions, solving known problems, and helping the organization maintain productivity. However, if you’re manually managing the IT help desk function for your business, the…
It looks like you're new here. Sign in or register to get started.