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It would be nice if we could have actions that were not evaluated on ticket updates but rather the due date (which is not visible to clients) or some kind of scheduled date/custom field. We have several events that we do the setup for and they are setup far in advance and we will not update or touch the ticket until we…
This feature is used full when we have nodes, applications and components organized in groups. With this options could create windows schedules on groups easily..
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