The most recent content from our members.
Do you often get complaints from customers about the amount of time it takes to reach a support technician? What steps have you tried to overcome this issue? * Round-the-clock customer service * More technicians * Automation of customer service operations using a help desk or a ticketing tool. You can improve the…
It’s hot in Dubai. I mean for-real hot, and I’m a native Texan. It’s blistering, cloudless, equatorial sun Northern Hemispher-ians can’t imagine, plus the four-nines humidity of the Mississippi Gulf Coast. Mid-day it’s as shocking as a windy February night in Chicago. It hits you in the face and chest when you walk…
I attended DevOpsDays last week, and have had time to get my head around what’s going on with SolarWinds customers. And this being thwack, (my safe place), I want to brag on you all a bit. Something amazing is happening, and you, the members of thwack, are at the center of it. Sharp IT admins, from very small companies all…
I wanted to open a discussion around alerting with all of you who have a hand in it - which is pretty much all of us. I'm running into some perceived walls; I have a pretty firm expectation that alert = action. So if you want "need" an alert for something - it signifies someone needs to do something and even if they don't…
As many of you who’ve met me can attest- at tradeshows, user groups, or on SolarWinds Lab- I talk a lot. I talk about technology, flying, astronomy and anything else geeky, but I don’t talk about myself much. Ok, I do annoy millennials with stories about my kids, but that’s parental prerogative. And maybe that’s why I…
Now that I’m finally recovered from Microsoft Convergence in Barcelona, I’ve had a chance to compare my expectations going into the event with the actual experience of attending. And as always for SolarWinds staff especially as Head Geek, that experience is all about speaking with customers. What was different about…
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