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I know this has been brought up a few times in a few different ways but I think it's worth repeating or presenting in another way... Business case/use scenario: * Client submits a ticket for a new account * There are 3 different tech groups that need to touch the ticket* The Service Desk which owns the main account…
We have our database set up on a MySQL server, and I have been asked to get it set up so that tickets will be generated and, as much as possible, fully populated from the body of an email. I realize that Web Help Desk can create tickets from an email, but as far as I have seen so far, it basically just puts in the sender…
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