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If you ever have to support desktops and laptops in your company, chances are that you’ve used some sort of remote control software to avoid walking – or driving, or flying! – to your end-user’s desk. Remote control software has been around for some time, and there are lots of different flavors. Some remote control…
Today, SolarWinds introduces DameWare Remote Support, formerly NT Utilities, version 9. This latest release adds some exciting new features that enhance DameWare’s already powerful remote support tools. What is Remote Support? Remote support can be broken down into two categories: remote administration and remote control.…
Even though fielding emergency calls on holidays is something system administrators have come to expect, resetting passwords while the family sits down to dinner can still put a damper on the holiday spirit. The workaholics in your office won't let a little something like Thanksgiving slow them down and as long as they are…
Being the consummate professionals we IT administrators are, we always want to do things the right way and the smart way – saving us precious time and improving the efficiency of executing tasks. This is the reason why—not most of us, but—all of us share our desktops remotely for simplifying most of the things we do at…
Remote Troubleshooting One of the major job functions for IT professionals is managing and troubleshooting Windows computers. System administrators use various tools and techniques to accomplish this and most of the time it requires the administrator’s physical presence at each computer. Moving around from one system to…
Today it is not uncommon for organizations to deploy a variety of operating systems across departments. Some of the most common reasons cited for this trend are that certain operating systems are better at performing specific tasks and that users more familiar with one type of OS should be allowed to use it at work for the…
With an ever increasing number of users telecommuting and connecting remotely to enterprise systems from different locations, IT admins are faced with a continual challenge of providing 24x7 support to these remote users. On a daily basis, IT staff deal with complaints from employees regarding remote connectivity issues…
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