The most recent content from our members.
Hello- I have a tech who's receiving the follow message when trying to submit tickets. “We're sorry, your e-mail address was not recognized by the help desk, so your request for support could not be submitted. Service Desk” I checked for duplicate accounts or inactive accounts and didn't find any. It seems to reassociate…
We have some company shuffling going on and I need to change my email address here at THWACK but still keep everything? Is this a simple change or are there move things involved? Thanks! Dave
We are moving our Solarwinds Orion and SQL servers to more robust servers to handle them and need to figure out who is receiving email alerts out of Solarwinds. If I run the query for Alert Configurations it will list all of the alerts enabled or not - is there someway to only have this report the enabled alerts so I can…
I am learning Solarwinds for my new position and I received a request to change an alert that sends an email to one DL group to another group. I have combed through all our active alerts and cannot seem to find the alert they are wanting changed. I see the email from Solarwinds going to the DL group but I cannot find what…
Due to my noobiness, I've been making a fatal mistake when specifying alert email recipients. When I enter an email address manually, I noted that if I pressed a space character after the address, the Web console put that box graphic around the address with an X button on the top left that you click to remove the address.…
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