The most recent content from our members.
At our company we have several different companies that reside at singular locations. I have searched the THWACK up and down and cannot find any info, but is there any way that I can require not only the Location dropdown within the "Details" section of our tickets but ALSO require a Company Dropdown in that same section?
Hello Solarwinds, I am working for at Danish Company. We support more than 50 companies with IT infrastructure and general support. I am working on a backup solution for all the HP switches we have at our customers sites. For this operation I need a TFTP server and I came across your free one. My question is: Are we as a…
Add to the REST API:Clients post and put capability to set department and company, similar to how we do location now. Of course, to set company we would also need to know what the company ids are. So we would need to be able to get a list of company, just like we can do for department today. Summary of Changes: Add…
To add additional custom field in Company's information to identify members companies with unique number & the type of priority, we think it would be a good Idea to have additional field that can be used for such data.
Is it possible to grant a certain "Customer" permissions within WHD so that they have the ability to view all tickets for their respective company. For example, customer "John Bon Jovi" who works for company ABC can log into the WHD portal and view all tickets that are either opened or closed for company ABC. We do not…
Currently when adding rooms to a building it is possible to add the same room number to the same building multiple times without a warning from the software. This is easy to do if you are adding say 200 rooms in a new building by hand it is not unlikely to see a few accidental duplicates. A fix to this would be a prompt…
Hi for everyone, I'm new of Thwack community, and I need help... I'm trying Web Help Desk, and i have this problem: I've create 3 companies (for example A, B, C), 3 Location associated to companies (Florence with A, Milan with B and Rome with C) and three client (Sam Company A, Tom company B and Paul Company C). When…
We have two different school districts that we manage, and each has it's own SCCM server in place. I have gotten both of the discovery connections setup and working - it finds all the clients on both sccm servers and combines them. On the asset search page, there is a company drop down box which has the two school…
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