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Currently only able to create a role, and if one of those users is needing to perform additional responsibilities, you have to create a completely new role to incorporate what they currently do and along with the new role. There are not very many people who do more than one role but the few do not perform the same duties.
Trying to use SWSD to streamline workflows for different departments. Can't give every manager administrative control just so they can receive an SLA notification. a permission that can be added specifically for SLA notifications for roles.
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