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Can't Receive Data from Solarwinds Information Service - Installing a new Additional Poller

ayesha.qureshi

Hello,

My Primary Orion Server is running on Windows 2012 server while my additional polling engine will be on Windows 2016.

When I run the installer for additional polling engine I get following error:

Any thoughts? Following is the detail of the Orion platform.

Orion Platform 2017.1.3 SP3, NCM 7.6, , NPM 12.1, DPAIM 11.0.0, QoE 2.3, NTA 4.2.2, VIM 7.1.0, SAM 6.4.0, NetPath 1.1.0

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pratikmehta003

did u verify all the ports that need to be opened between the two? m not sure if different OS can give a problem but first i would recommend to check the network ports...

ayesha.qureshi

I did. They are open.

christopher.t.jones123

I believe that your additional polling engine needs to be the same OS as your Primary. Even if it's not stated in the documentation I would not recommend them being different, as a difference in windows update levels and .NET framework patch levels can cause errors in the website. Having them on different OS's will almost certainly result in having different patching levels and .NET framework patching levels, which in turn can open a can of worms of potential errors that you can avoid.

serena

ayesha.qureshi wrote:
Hello,
My Primary Orion Server is running on Windows 2012 server while my additional polling engine will be on Windows 2016.
When I run the installer for additional polling engine I get following error:
Any thoughts? Following is the detail of the Orion platform.
Orion Platform 2017.1.3 SP3, NCM 7.6, , NPM 12.1, DPAIM 11.0.0, QoE 2.3, NTA 4.2.2, VIM 7.1.0, SAM 6.4.0, NetPath 1.1.0

Do you have plans to upgrade to the latest at any time soon? If so, you may as well migrate your main polling engine to be on Windows 2016 as well. Here's one way to migrate your main polling engine pretty painlessly How to Migrate Orion to a New Server With Zero Downtime that you may be interested in.

christopher.t.jones123

I want to point this out for planning purposes. See the highlighted part in the below screenshot. I'm not saying that with your current set up it's not possible, but keep this in mind when planning it.

pratikmehta003

Then i think compatibility must be an issue.. suggest you raise a ticket and get it confirmed....

cahunt

Do you have TLS 1.2 enabled, and 1.1 and 1.0 disabled?

If so check Unable to start Module Engine due to Information Service not working (TLS 1.0 issue) - SolarWinds Worldwide, LLC. Help a…

-CharlesH

Loop1 Systems: SolarWinds Training and Professional Services

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serena

christopher.t.jones123 wrote:
I believe that your additional polling engine needs to be the same OS as your Primary. Even if it's not stated in the documentation I would not recommend them being different, as a difference in windows update levels and .NET framework patch levels can cause errors in the website. Having them on different OS's will almost certainly result in having different patching levels and .NET framework patching levels, which in turn can open a can of worms of potential errors that you can avoid.

It does not actually need to be the same OS technically. We've had some customers with a primary main polling engine of MS 2019 and apes of MS 2016 or various variants. However, I do find that it makes things significantly simpler to manage and deal with if they are on the same, for the reasons you listed.