Has anyone else been offered assistance from one of the head geeks and then been blown off when you try to reach out to them?
No, that's not happened to me. What do you need assistance with?
Yikes! I hope not. Can I help?
That has never happened to me.
This. Especially binary configs.
I met Dez at Cisco Live and she asked that I message her for a link to resolve issues we're having with NCM reporting differences in the certificate section of Cisco configs between running and startup. I sent her several messages and haven't seen a response from her in the past weeks. I can't seem to find any methods like email or phone to contact her either.
I just heard that the geek in question is having issues accessing Thwack and I've been passed another method to contact them. Faith restored.
I'm back in THWACKLAND! I've sent you a message through your inbox as well to help you out!
I have never had an issue. Sometime especially around "Show Time" I know things can get crazy, but they always get back to me.
Great, she's pretty awesome. And as a heads up from personal experience, I get hundreds of thwack notifications a day, and every now and then something falls through a crack. Anytime you can't reach one of us in a thwack message, ping the admin team and they'll kick it to email.
Agreed! Might take a bit of persistence with busy Solarwinds folks, but they always follow through on a promise!
I have always had good experiences
never had that problem
