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What is this "WEONLYDO" software doing in Solarwinds NCM 5.5.1?

goofyzig

Hi, I just upgraded from NCM 5.0 to 5.5.1 SP2. My backups are failing. After confirming all the settings are correct on the scheduled job, and upon executing the backup job manually, my browser popped up, went to this website: www.weonlydo.com and popped up this message pasted below which tells me that a License Key is unavailable, and that I dont have rights to use this product. I've never downloaded this product, and no one surfs on this server except for solarwinds.com and thwack.com sites. Here's the error message:

Also, when I do a search in Thwack on "weonlydo" I get some really weird blank page, as if the search is being actively blocked or something. When a search term has no returns the Thwack page tells you so. When I search on "weonlydo" I get just a blank page, strange.

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Accepted answers

Derek

Was Orion 9.5 recently installed or repaired on the system? There is a known issue that is corrected in the Orion NPM Service Pack 3.

Can you try running a Repair on the NCM 5.5.1 installation from Add/Remove programs?

All comments

Derek

Was Orion 9.5 recently installed or repaired on the system? There is a known issue that is corrected in the Orion NPM Service Pack 3.

Can you try running a Repair on the NCM 5.5.1 installation from Add/Remove programs?

chris.lapoint

Did you happen to upgrade Orion NPM after your upgraded NCM to 5.5.1?

You can use this workaround in the meantime:

http://support.solarwinds.com/kbase/ProblemDetail.cfm?ID=1160

goofyzig

With support's help, they first tried a registry key (path I missed), but that didnt work. As Derek and Chris pointed out, the Repair seems to have solved the problem. They were correct in that I upgraded NCM from 5.0 to 5.5.1, tested NCM and it worked, logged in, backed up, whole 9. Then I upgraded NPM on the same server and it wasn't until later that I realized NCM was not backing up. Appreciate the help, thanks Derek and Chris!!