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Custom MIB/ Poller Status - No Data

craig999

Hi,

I have added a Custom Poller to poll my APC UPS for upsBasicBatteryStatus, I have run the Test and it works fine.

But when viewing the Custom Poller Status on the Orion Web page it reports No Data.

I have assigned the Poller to the UPS, but nothing. Any ideas?

Thanks

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mpearson

i am still getting lots of no data also

ppueringer

Like others in this post our custom polling shows no data.

Patrick Pueringer

aristox

My case is same - "no data".

AristoX

savell

I have the same issue - although in my case I was successfully collecting data until the customer poller service was restarted.
Following Steve's instructions above - it would appear that at least in my case the issue is that the nodes are not being serviced for custom pollers.
I have also logged a call with support.

Sav.

popper98

If this is not fixed by the weekend I will most likely be going back to my previous hybrid solution -- Orion + Cacti.

Can anybody from SolarWinds give us an update on this please?

...

FormerMember

We are actively looking into the problem. When we have a solution, we will post to the forum immediately.

Denny LeCompte
Sr. Product Manager, Orion
SolarWinds

salyerma

Denny,
Any update on this issue? Support has not been able to help me solve my issue. I can add 5 nodes to a custom OID and only 2 of the 5 will pull. I ran the sql query that was posted and it showed only 2 of the nodes were being updated time wise.

Funny thing though, If I delete and recreate the Custom Poll, the same two nodes work every time no matter what combo of nodes I pick. Every server is identical from a hardware standpoint though.

Thanks,
Mark Salyer

FormerMember

We think we have a solution. We are currently testing that solution. We want to be sure that it will actually fix the problem and will not break anything else.

As soon as we're confident, we plan to release a patch. I won't promise a date because if this fix is not a real fix, we'll have to go back to the drawing board.

Denny LeCompte
Sr. Product Manager, Orion
SolarWinds

BryanBecker

Not sure if this is related or not but I'm seeing alot of graph gapping with my custom mib polling. I see the custom mibs doing this but the other items it's polling looks fine.

Is this related?

BB

salyerma

quote:Originally posted by dclecompte

We think we have a solution. We are currently testing that solution. We want to be sure that it will actually fix the problem and will not break anything else.

As soon as we're confident, we plan to release a patch. I won't promise a date because if this fix is not a real fix, we'll have to go back to the drawing board.

No rush, I was just wondering what the status is. I am glad that you may have a fix, and will patiently await the patch. Glad to know that you guys at least see the same thing

MarkS.

Denny LeCompte
Sr. Product Manager, Orion
SolarWinds

dperdue

quote:Originally posted by BryanBecker

Not sure if this is related or not but I'm seeing alot of graph gapping with my custom mib polling. I see the custom mibs doing this but the other items it's polling looks fine.

Is this related?

BB

This does sound related.

David Perdue
SolarWinds Development Team

dperdue

OK, we have issued a patch that we hope fixes this problem. If anyone continues to experience problems with Custom Poller reporting "No Data" after installing this patch, please let us know.

The patch is announced here: Orion 8.0.1--Patch for Custom MIB poller - www4.solarwinds.net/.../topic.asp

David Perdue
SolarWinds Development Team

Miron

Hi,

The patch seems to have solved the problem. Thanks for sorting it out.

On another note
Is there any reason why when creating a new Custom Poller the dialog box takes quite a long time to get the list of nodes, or is this just my installation that is exhibiting this behaviour. BTW it was doing it before the patch upgrade.

Miron

mpearson

didnt fix it for me

FormerMember

If the patch did not fix your problem, you should contact Support. There may be an installation problem with the hotfix, or you might have a completely different problem.

Denny LeCompte
Sr. Product Manager, Orion
SolarWinds

savell

Patch has resolved the issue for us.
Support also called for a follow-up (and to let me know the patch was available) - which I appreciated.

Sav.

SW38207

I am trying to poll a receive signal strength on a Wavespan radio. The value is returned as a negative number that is 10x the receive signal strength value. I can display the value on a radial dial but not on a chart. I also cannot collect this value as Raw only as Rate. The number is not a rate. It is a raw value that changes only infrequently. The chart shows no data and a scale from 1 to 10. the current value of the OID is -465.

Walt Henley
President
AireWire, Inc.

chrkov

Seems to have taken care of our issue also.

kbash

Does anyone know what this error means (from the eventlog)?

Source: OrionCustomPollingService
Error Opening MainTaskDataReader
Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <= , >, >= or when the subquery is used as an expression.
The statement has been terminated.

craig999

Looks like my issue is now fixed.. Have not heard back from support yet..

Miles.cass

I worked with a SolarWinds engineer on a similar problem, I wanted to get the ifDescr (1.3.6.1.2.1.2.2.1.2) field information to compile a Cisco CDP neighbor table. I could create the custom poller and retrieve the ifDescr feilds when setting up the poller by clicking the test button. When I applied the poller to devices it would never return any interface data. The verdict was that since I was not monitoring any interfaces on the device NPM was filtering all of my results. If I monitored interfaces on the device then the interface information would show up for the interfaces NPM was monitoring. I was told this was implimented to stop people from circumventing the licencing by monitoring devices based on the ifDescr table.

I suggested that they build a resource that would allow the web pages to display cdp neighbor information that did not hit this limitation. All we can do is hope.

Sol

Edited: found the answer to the question I had posted.