SolarWinds SAAS Platform in 2026.1.1 version

Question

Hi experts , we reinstalled Platform Connect on the Main Poller using a new API Access Token, but the connection to SolarWinds Observability SaaS still fails. The logs show PermissionDenied and RBAC: access denied errors, mentioning that the minimal access level required is record. How can we verify or assign the correct permissions for the API token?

swaminathan26_ · Answer

Hey folks , we have fixed the issue and able to connect to SAAS platform . Thanks for your time and reply!

Lofstrand · Answer

Yes, if you are using a 2026-version and have platform connect set up, you should have a API access token, not just an ingestion token.

fop · Answer

Ah, so when I upgrade to 2026.2 I'll need to change the token type to API access