Why there are no mail received for the triggered alert?

Question

Hi Thwack,

We can see that at DB there are logs for the Alert even it shows there were alert triggered and email action was successfully completed, but at Message center there are no audits related to this event this could be due action configured as it got reset there were no Entries found but  my concern is why there were not many mails only 1 was received for at least 6 entries.

This alert is for BGP Neighbor Change and is based on syslog rule that was default rule OOB.

What could be the reason?

am i missing on something to check or are there certain behavior that it has by default and am not aware of

vinay.by · Answer

@NetDev_sol - one last thing then, create a new alert with same conditions and check if that works as expected (disable the existing one), I know it sounds weird, but I encountered a similar problem in the past where there was no possible explanation and this is what I did to fix the issue in my environment, I know it doesn't make any sense as it could be very specific to my environment where I had a lot of alerts, but then give it a try if possible.

Lofstrand · Answer

Yes, if there are no errors in those files, the actions was executed successfully

NetDev_sol · Answer

@Lofstrand  Upon reviewing the log files, no relevant entries were found in ActionsExecutionAlert.log. The file only contains entries related to NetFlow alerts.

Additionally, ActionsExecution.log does not contain any data for the specific date in question.

well am assuming if the DB has the updated actions, it should have left the Engine.

Thanks.