Services not starting.

Question

I have a couple services that will not start on my fresh Patch management install.

The collector service and JobEngineSVC2.  I have tried a repair of the services and a complete un-install and re-install to no avail.  Any ideas?

Application: SWJobEngineSvc2.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: SolarWinds.JobEngine.JobEngineException

Stack:

at SolarWinds.JobEngine.ServiceProcess.SolarWindsService.ServiceStart()

at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

at System.Threading.ThreadHelper.ThreadStart()

Application: SolarWinds.Collector.Service.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Reflection.TargetInvocationException

Stack:

Server stack trace:

at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandleInternal& ctor, Boolean& bNeedSecurityCheck)

at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)

at System.RuntimeType.CreateInstanceDefaultCtor(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)

at System.Activator.CreateInstance(Type type, Boolean nonPublic)

at System.Activator.CreateInstance(Type type)

at SolarWinds.Collector.OrionCommon.OrionConfiguration.get_ConnectionString()

at SolarWinds.Collector.OrionCommon.DatabaseFunctions.OpenNewDatabaseConnection()

at SolarWinds.Collector.OrionCommon.SqlHelper.ExecuteNonQuery(SqlCommand command, SqlConnection connection, SqlTransaction transaction)

at SolarWinds.Collector.CollectorServiceApp.WaitForDatabaseConnection(IDBWatcher dbWatcher)

at SolarWinds.Collector.CollectorServiceApp.Start()

at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)

at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)

at SolarWinds.Collector.CollectorService.InternalStart()

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

at System.Threading.ThreadHelper.ThreadStart()

jrouviere · Answer

Patch Manager doesn't necessarily work with Orion the same as a Core product would (NPM or SAM for example).  Not all of the services are going to run or are necessary.  Seems like the Job Engine should mostly run though.  Before you spend a lot of time troubleshooting this, however, you may want to determine some other things:

1)  Are you going to be using the web console at all or just the admin console?

2)  Do you have an Orion server (NPM, SAM, etc) already installed and running somewhere else?

Depending on your answers you may just need to uninstall the Orion components from this server and either leave it that way or run the Patch Manager installer on your existing Orion server to connect it all up.  The Job Engine is not necessary for Patch Manager to do its thing, but is one of the Orion components if you're trying to get that working.

Most customers running into issues with the Orion services fall into these categories instead of needing to spend time troubleshooting it, you may end up uninstalling it.