where do I find info about case numbers listed in software release notes?

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These for example in the SolarWinds Platform 2024.2.1 release notes:

An issue that prevented High Availability failovers in certain situations has been fixed.
01689461, 01689549, 01692705, 01722334

I don't have an answer to your first question but I can offer a bit of insight into that particular HA issue, this was the work around prerelease that it may be referring to. https://solarwindscore.my.site.com/SuccessCenter/s/article/High-Availability-not-working-after-reboot?language=en_US

You can't, they are internal for SW staff.

I'd say they're most useful for ctrl+f-ing your tickets that went to dev to see if they made it into the current release