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SolarWinds Stale data or fields stop updating and last database sync stops

mcmillrl

When a field stops updating and SolarWinds data become stale is there a possibility to get an alert when that occurs and is there a future fix in the works from preventing this from occurring? Or where can I put this in a future feature?

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npm 12.4

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bshopp

Fields shouldn't stop updating, so I would focus here. Have you opened a support case on this issue and behavior?

mcmillrl

yes

sum_giais

What fields are you referring to specifically? Without knowing more its hard to recommend a path towards resolution.

What steps have been taken if any thus far by yourself / support?

You could suggest if this may be of use and/or be an issue... but I find that clearing the information service subscriptions along with cleaning out windows temp files and a clean service restart (which I outlined in grave detail in the linked post below) to resolve numerous polling problems on the engines.

Shutdown all services and dependencies
Clear Information Service Subscriptions
Purge files in C:\Windows\Temp
Run Orion Permissions Checker
Going further... you could even run the configuration wizard here
Startup all dependencies, then services

https://support.solarwinds.com/SuccessCenter/s/article/Clear-Information-Service-Subscriptions?language=en_US

https://thwack.solarwinds.com/product-forums/the-orion-platform/f/forum/93496/shutdown-restart-order/296293#296293

sum_giais

That said... I would really want to know more before doing that myself

mcmillrl

We have a large system and lots of data being updated. For example there are no specific field areas. It could be random but when it occurs I would like to put notifications in place to test for it next time. Yes the majority of the time all fields are updating but then there will be a occurrence of stale data. I put last DB sync in most of the resources created that helps because the time tag is old that is an indication. That's my best explaination. Thanks

mcmillrl

I will used the recommendations provided as well. Thanks

sum_giais

Are you using the "No polling engine update in last 10 minutes" alert? If you go into Manage Alerts under Settings, there's a canned alert definition for this that you could enable. Another canned one which is good is "Node polling failed on last 5 tries". Contrary to what it says -- it typically means a problem with the polling engines services working appropriately.

Also another thing that may help, is a good admin dashboard by @the_ben_keen. My admin dashboard is exactly this with our own customizations built-in for our environment.

https://thwack.solarwinds.com/product-forums/the-orion-platform/f/forum/92798/modern-dashboard---solarwinds-admin-dashboard