NPM 8.5 & NTA 2.2

Question

Hi All,

NPM 8.0 was an absolutedelight and my most powerful management tool. As a result I decided to extendmy licensing and purchase the NetFlow Traffic Analyser module. Since NTA wasrelease 2.1, I upgraded NPM to 8.1.

Everything went smoothlywith the exception that the datetime conversion from varchar data in the webconsole resulted in an out-of-range value for all NetFlow data. A serviceticket was opened (Case # 15478) and all manner of logs, screenshots, eventlogs, etc etc etc etc were exchanged over a period of two weeks. Support finally indicated that the problem had beenresolved in NPM 8.5 & NTA 2.2.

Will great enthusiasm, Idownload the new versions and deployed as instructed - All hell broke lose; astory too long to explain. I finally uninstalled everything and started with afresh installation, save reusing the existing db, and managed to get NPMworking again, but still no luck with NTA. The configuration wizard ran throughsuccessfully and without incident including the db upgrade.

I subsequently noted thatthe automated login from a URL and integrated login from AD no longer work.What else doesn't work will no doubt be a wonderful surprise in the comingdays.

The problem I'm nowexperiencing is the following; When I select the NetFlow Traffic Analysis linkfrom the Modules toolbar I get the following error message;

_______________________

Orion Website Error
An error has occurred with the Orionwebsite.

Additional Information
System.NullReferenceException: Objectreference not set to an instance of an object.
   at SolarWinds.Orion.Web.ViewManager.GetResourcesForView(ViewInfoview)
   atOrion_ResourceContainer.DataBind()
   atOrion_Netflow_Summary.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(ControlnamingContainer)
   atSystem.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint,Boolean includeStagesAfterAsyncPoint)

_______________________

I have reviewed all thethreads in this and other forums and made amendments to the environment assuggested in some threads including turning off DEP, ensuring the DTCservice is running etc etc etc. Furthermore, I have a default network interfaceselected against my view.

It is worth mentioning thatI am in South Africaand our Regional Settings are English UK with a shortdate ofdd/MM/yyyy and a customisation to currency field (being R). This istrue of our Windows 2003 R2 SP1, SQL 2005 & IIS environments.

I have to concur thatsupport's turn around time and, from my experience, QA before major versionrelease, have been seriously lacking.

I remain optimisticthat my and other frustrated users issues will be addressed as, in principle,Orion is an awesome product suite.

Ciao,

Craig

CraigRosie · Answer

Hi Guys,

Wow - Thanks that was speedy (apologies for my outburst in previous thread)... It's now working I.E. Fixed the entry in the views table but I'm now back to square one.

The original reason for my upgrade was because NetFlow showed no data for any protocol, application, endpoint etc for any time horizon. This problem remains with the message in the web console "No Data For Selected Time Period". I suspect that somewhere, there is a problem with the datetime conversion for my English UK settings. The database table NetFlowDetail_1 has thousand and thousands of records for all common ports etc. (We are monitoring the core router at HQ and we have had gigs of traffic in the past hour).

We used to get the message "The conversion of char date type to smalldatetime resulted in an out-of-range smalldatetime value. No data for the selected time period."

Please review Case Update: 15478 for further details.

Thanks again for the speedy response.

Ciao,

Craig

FormerMember · Answer

I'm sorry your experience hasn't been ideal.  We do QA the product, and we beta tested with over 70 customers.  We found lots of problems, but there are always some that we miss.

Whenever we release a new version of Orion, the Support load and goes up which hurts their response time for a few days as the first wave of upgraders go through.

For the specific error you are posting, you might check to see whether your NetFlow Summary view type is set to "Summary" instead of "NetFlow Summary".  That would cause the error you are seeing.

dperdue · Answer

Craig, I think the problem you are hitting is the one described here: .  Try this and let us know if it resolves the issue.