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Rabbitmq failed after the update from Solarwinds Orion 2020.2.6 HF3 to 2020.2.6 HF4

tamilponni

Rabbitmq failed after the update from SolarWinds Orion 2020.2.6 HF3 to 2020.2.6 HF4. Attached error screenshot.

After installing the rabbitmq service, even done full rabbitmq reset the rabbitmq message bus failed

Kindly help.

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Comments

donrobert5

yup. pretty much something in the environment is blocking it.

mjalden1

I had this same issue in my DOD install, it was HBSS, and other programs causing the blocking. Windows Applocker could also block it. Disable all products even if they are not antivirus, like any big brother stuff. Run config wizard on core make sure it finishes without any issues, check the log file. Then run on web and pollers. Also use OFFLINE installer works much better.

tamilponni

Not yet confirmed, but support team suspect it may be environment issue, so still they checking.

sarathi_rangan

So is this a kind of bug with the upgrade HF4 ? or specific to environment

tamilponni

Hi,

Its not yet fixed.

Currently support team provided some workaround to complete the upgrade.

sarathi_rangan

@tamilponni has this been fixed ?

tamilponni

As per the logs its trying to start the rabbitmq app but its not starting.

tamilponni

Hi,

Thanks for reply. Tried all the steps in KB already. But still failed.

neomatrix1217

What do the logs say?

neomatrix1217

Take a look at this KB

Configuration Wizard Fails: Failed to setup RabbitMQ for Orion (solarwinds.com)

You can check configwizard logs on C:\ProgramData\Solarwinds\Logs\Orion\configwizard

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