Rabbitmq failed after the update from SolarWinds Orion 2020.2.6 HF3 to 2020.2.6 HF4. Attached error screenshot.
After installing the rabbitmq service, even done full rabbitmq reset the rabbitmq message bus failed
Kindly help.
Not yet confirmed, but support team suspect it may be environment issue, so still they checking.
So is this a kind of bug with the upgrade HF4 ? or specific to environment
Hi,
Its not yet fixed.
Currently support team provided some workaround to complete the upgrade.
@tamilponni has this been fixed ?
Try this. Try to uninstall the rabbitMQ, then reboot the system.. Once rebooted, check the control panel if the RabbitMQ is no longer there. What I found with this issues is that it might say uninstalled but it became corrupted thus it is not removing itself from the Control panel. I usually use windows troubleshooter to completely remove a corrupted program. That's all I got at this point
Already done full rabbitmq reset. & we are working with support also.
Do a Full RabbitMQ reset on that serverhttps://support.solarwinds.com/SuccessCenter/s/article/Full-RabbitMQ-Reset-in-Orion-Platform-products?language=en_US
You may wanna contact support if not resolved.
AV disabled already, ran the installation via cmd only with admin rights.
Rebooted the windows server but no luck.
If you are encountering this error on the main server, something is blocking it. If you have AV, disable it first, then try to run the installation via CMD prompt with admin rights to bypass any GPOs. Reboot the server as well, if not, then you might want to check the Windows Logs.
Yes, we have HA. but we are facing error in the active main server only. First we need to complete the upgrade on active main server.
Nevermin, it seems you do have HA. Check on the current Active Main Server if you can connect to the RabbitMQ.
Follow the Article Below.
https://support.solarwinds.com/SuccessCenter/s/article/Rabbit-MQ?language=en_US
Follow the instructions on "2. View logs and the message queues using the RabbitMQ Management Console" and verify if you can connect. if you can't you need to rectify that first before running the upgrade on your Standby
Please share the config wizard log
As per the logs its trying to start the rabbitmq app but its not starting.
Thanks for reply. Tried all the steps in KB already. But still failed.
What do the logs say?
Take a look at this KB
Configuration Wizard Fails: Failed to setup RabbitMQ for Orion (solarwinds.com)
You can check configwizard logs on C:\ProgramData\Solarwinds\Logs\Orion\configwizard
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