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Rabbitmq failed after the update from Solarwinds Orion 2020.2.6 HF3 to 2020.2.6 HF4

tamilponni

Rabbitmq failed after the update from SolarWinds Orion 2020.2.6 HF3 to 2020.2.6 HF4. Attached error screenshot.

After installing the rabbitmq service, even done full rabbitmq reset the rabbitmq message bus failed

Kindly help.

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neomatrix1217

Take a look at this KB

Configuration Wizard Fails: Failed to setup RabbitMQ for Orion (solarwinds.com)

You can check configwizard logs on C:\ProgramData\Solarwinds\Logs\Orion\configwizard

neomatrix1217

What do the logs say?

tamilponni

Hi,

Thanks for reply. Tried all the steps in KB already. But still failed.

tamilponni

As per the logs its trying to start the rabbitmq app but its not starting.

donrobert5

Please share the config wizard log

tamilponni

donrobert5

Nevermin, it seems you do have HA. Check on the current Active Main Server if you can connect to the RabbitMQ.

Follow the Article Below.

https://support.solarwinds.com/SuccessCenter/s/article/Rabbit-MQ?language=en_US

Follow the instructions on "2. View logs and the message queues using the RabbitMQ Management Console" and verify if you can connect. if you can't you need to rectify that first before running the upgrade on your Standby

tamilponni

Yes, we have HA. but we are facing error in the active main server only. First we need to complete the upgrade on active main server.

donrobert5

If you are encountering this error on the main server, something is blocking it. If you have AV, disable it first, then try to run the installation via CMD prompt with admin rights to bypass any GPOs. Reboot the server as well, if not, then you might want to check the Windows Logs.

tamilponni

AV disabled already, ran the installation via cmd only with admin rights.

Rebooted the windows server but no luck.

Your_Daddy

Do a Full RabbitMQ reset on that server

https://support.solarwinds.com/SuccessCenter/s/article/Full-RabbitMQ-Reset-in-Orion-Platform-products?language=en_US

You may wanna contact support if not resolved.

sarathi_rangan

@tamilponni has this been fixed ?

tamilponni

Hi,

Its not yet fixed.

Currently support team provided some workaround to complete the upgrade.

sarathi_rangan

So is this a kind of bug with the upgrade HF4 ? or specific to environment

tamilponni

Not yet confirmed, but support team suspect it may be environment issue, so still they checking.

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