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Rabbitmq failed after the update from Solarwinds Orion 2020.2.6 HF3 to 2020.2.6 HF4

tamilponni

Rabbitmq failed after the update from SolarWinds Orion 2020.2.6 HF3 to 2020.2.6 HF4. Attached error screenshot.

After installing the rabbitmq service, even done full rabbitmq reset the rabbitmq message bus failed

Kindly help.

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Comments

tamilponni

Not yet confirmed, but support team suspect it may be environment issue, so still they checking.

sarathi_rangan

So is this a kind of bug with the upgrade HF4 ? or specific to environment

tamilponni

Hi,

Its not yet fixed.

Currently support team provided some workaround to complete the upgrade.

sarathi_rangan

@tamilponni has this been fixed ?

donrobert5

what is the message above this? Also, do you have HA and you are running this on the Standby?

tamilponni

donrobert5

Please share the config wizard log

tamilponni

As per the logs its trying to start the rabbitmq app but its not starting.

tamilponni

Hi,

Thanks for reply. Tried all the steps in KB already. But still failed.

neomatrix1217

What do the logs say?

neomatrix1217

Take a look at this KB

Configuration Wizard Fails: Failed to setup RabbitMQ for Orion (solarwinds.com)

You can check configwizard logs on C:\ProgramData\Solarwinds\Logs\Orion\configwizard

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