nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Orion Error when setting NCM Credentials

damienball

I have downloaed the Release Candidate for NCM and am trying to integrate it with Orion. Seperately, they both seem to work properly, but I have wierd issues with the web side of them. My First issue is that when i try to set the credentials for NCM when it's pulling the config files for Orion I get an Orion Error. Below is the error message:

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.Security.Cryptography.CryptographicException: Bad Data.

 at System.Security.Cryptography.CryptographicException.ThrowCryptogaphicException(Int32 hr)
 at System.Security.Cryptography.Utils._DecryptKey(SafeKeyHandle hPubKey, Byte[] key, Int32 dwFlags)
 at System.Security.Cryptography.RSACryptoServiceProvider.Decrypt(Byte[] rgb, Boolean fOAEP)
 at CryptoHelper.Decrypt(String cipherText)
 at ISWrapper.get_Password()
 at Orion_NetPerfMon_Resources_CirrusResources_Credential.OnInit(EventArgs e)
 at System.Web.UI.Control.InitRecursive(Control namingContainer)
 at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

My other issue is that in the NCM web console, I don't have anything under the Inventory tab and I don't even have the Compliance tab. What should I do/start with?

Find more posts tagged with

Accepted answers

damienball

That fixed the issue. After the reinstall and creating new databases NCM integrated with NPM properly and all options work now. I just checked viewing some config files on a switch after doing some import.

All comments

damienball

I attempted to personalize the Inventory tab and I got this error message:

Orion NCM Web Site Error

System.Web.HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.ArgumentException: The specified display mode is not supported on this page. Make sure personalization is enabled and the corresponding zones are present on the page. The display mode can be set during and after Page_Init. Parameter name: value at System.Web.UI.WebControls.WebParts.WebPartManager.set_DisplayMode(WebPartDisplayMode value) at LayoutMasterPage.DisplayModeButton_OnClick(Object sender, EventArgs e) in c:\Inetpub\SolarWindsNCM\LayoutMasterPage.master.cs:line 356 at System.Web.UI.WebControls.ImageButton.OnClick(ImageClickEventArgs e) at System.Web.UI.WebControls.ImageButton.RaisePostBackEvent(String eventArgument) at System.Web.UI.WebControls.ImageButton.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace --- at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context) at System.Web.UI.Page.ProcessRequest(HttpContext context) at ASP.viewlayout_aspx.ProcessRequest(HttpContext context) in c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\root\da6423b5\46a264b6\App_Web_syltynyj.0.cs:line 0 at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

This is on a brand new install of Orion and NCM. The only similarities are i'm using a database I moved from a different server.

ShamChauthani

How did you try to personalize the Inventory page? The 5.0 RTM bits don't have the personalize button on the Inventory tab.

It seems that you may have a bad installation, can you post a screenshot. We will probably need to open a support ticket for this so we can diagnose this further.

chris.lapoint

What version of Orion are you running? NCM integration only works with 9.0 or above.

damienball

I'm using Orion 9 SP2. It might be a bad install. I'll post a screen shot of these things.

damienball

From Solarwinds Errors

chris.lapoint

Ok, thanks for the screen shots. It appears your NCM installation did not complete successfully. Can you trying doing a repair on the NCM installation and re-run the NCM configuration wizard? Afterwards, make sure the Orion NCM Information Service is running.

damienball

That didn't help. Could it be a database issue? This is a brand-new install on a formatted server. THe only thing i carried over is the database. Would it be advantageous to just start over? It shouldn't take me too much time.

damienball

I reinstalled NCM and had it create a new empty database. This fixed my problem. Inventory now works properly and the Compliance tab appeared! I still have errors on the NPM website, so I will try reinstalling that with a clean database. If the database is corrupted, is there any way to salvage it? (I don't really need it, I can rebuild it, but i'd rather not.)

chris.lapoint

Are you seeing the same errors as before in the NPM website? You may need to go to Admin > NCM Settings and update your NCM server location.

damienball

Yeah, that was one of the first things i checked. I'm building another server and creating a new database. I'll post back here to see if i still get the messages.

chris.lapoint

Great, let us know how that goes. If you continue to have issues, please go ahead and open a support ticket and we'll investigate further.

FormerMember

Chris... I'm getting the same issue when I try and set the credentials. I'd rather not repair my NCM 5.1.1 instance since it's working perfectly. Is there something else to look at/try? I'd also like to just install this on my additional web server and not do anything on the pollers.

screen_276.gif

mtxpert

ran into the same issue and openned a ticket, I figured it out on my own after awhile though.

If you open the NPM database and query the webusersettings table you will find under the user names having this problem an entry in the 2nd column called SettingName that refers to cirrus (the old name for NCM) - there are two, CirrusISPassword and CirrusISUserName - delete those rows.

FIXED!

chris.lapoint

skierjmh, after speaking with dev, this is what they suggested as well. Let me know if this works for you.

FormerMember

After upgrading to NPM 9.5 I also upgraded to NCM 5.5, creating a new database in the process, restoring the data into the new database, running the integration app on NPM, I still receive the same error. I've also tried to create a ticket on the support website, but have not received a confirmation email with the ticket number.

The Orion server cannot access the Orion NCM information service. The exact error was 'Invalid URI: The hostname could not be parsed.'

screen_338.gif

chris.lapoint

Can you try going to NCM settings under Admin and ensuring you have the right IP address for your NCM server in the "Hostname or IP Address:" field?