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NPM Sensor Error

contherad

I keep getting an error while trying to add a DPA Network Sensor to a windows server.

- Error in deploying Packet Analysis Sensor.
Operation system running on node 447 has unsupported OS version 0.0.0.0
Sensors can be deployed on Windows Server 2008 64 bit or later, orWindows 7 64 bit or later. 32 bit operating systems are not supported.

The sensor is running on Windows Server 2012 R2 Standard (64 Bit).

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mharvey

I would recommend filing this with SolarWinds Support. Looks like while the sensors are 2012 supported, they didn't do support for 2012 R2.

contherad

I did the same setup on a 2008 R2 (64 Bit) server and got the same error response.

mharvey

How are you monitoring the server? What level of credentials did you provide to install?

contherad

Domain Admin credentials. No sure what you mean by how am I monitoring the server.

mharvey

Are you monitoring the server in Orion with SNMP, ICMP, or WMI?

lukaseko

Supported are both Server 2012 systems, including 2012 R2.

lukaseko

I wasn't able to reproduce the issue in my environment. Please provide more details:

- Exact version of OS (you can find it by running "msinfo32")

- Language/Locale of your OS

Can you re-check the credential test for Node (Manage Nodes, select Node, go to properties, change the polling method to Windows Servers WMI and ICMP, test WMI credentials are OK).

The last think that comes into my mind is that Win WMI repository is corrupted (I saw this many times in different OS versions, it can be fixed easily. I can provide more info later).

contherad

Hi Lukaseko and mharvey, Thanks for helping me out.

Server is being monitored with WMI and ICMP with the same credentials I am using for the Sensor.

OS Name	Microsoft Windows Server 2012 R2 Standard
Version	6.3.9600 Build 9600

Locale

United States

lukaseko

Contherad,

thanks for info, I can confirm this version was tested and worked. It seems that the issue is getting invalid data from WMI. Try this test:

- Go to the machine you can't add as sensor and run wbemtest tool (Start -> Run: "wbemtest")

- Click "Connect..." button (use default parameters and click Connect)

- Click "Query..." button, add the following query:

SELECT Version FROM WIN32_OperatingSystem

- DoubleClick on "Win32_OperatingSystem=@" item

- Check Version Property (the property has value "6.3.9600" in my system)

contherad

Lukaseko, thanks for the reply. My result was the same 6.3.9600. I've posted a screenshot below.

lukaseko

Hi Contherad,

I would like you to execute the following command (on the remote machine):

winmgmt /resetrepository

Please reboot the machine and try to add the sensor again.

patrick.williamson

Was this issue ever resolved? I am having the same problem with a fresh built 2012 R2 server. i have deployed the agent to other 2012 R2 servers without issue, but this new one I cannot deploy the agent. I get the same error from the website, that shows the version is 0.0.0.0. However, WMI reports the correct version. Also, I cant get the solarwinds agent to install using the MSI, that fails as well. Just wondering if anyone has some other tips or ideas to try. Thank you.