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Case # 73288 Created: Rebuilding SLX Server - Netflow will not install on 64bit OS SLX

bbusbey

Where is the support we paid for?

Why has this issue not been solved or communicated?

Does Soalrwinds care about it’s customers?

Do they realize IT operations must continue despite "Holidays"?

The lights are on but nobody’s home

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mark_wiggans

My suggestion would be to try contacting support directly. 866.530.8040 and asking for an update to the case. Or maybe try posting this issue here for possible resolution?

bbusbey

Been there done that.

How many times does it take?

Is 3 times enough?

mcbridea

I know this doesn't help your case but we have tested on 64bit without issues. This looks to be an environmental issue. I didn' see diags for this ticket. Can you send your diags to support? This will help understand the issue you are seeing.

bbusbey

So the fact that NPM, VOIP, and APM installed just fine, I'm sure it must be "my" enviroment.

New day, same lack of support from SolarWinds.

mcbridea

I understand your frustration when things don't run correctly. I'll talk to support and have them contact you. I believe with additional data from your installation we can help you get up and running. It will at least help us to understand what is happening there as it is not reproducable here at this point.

Andy

mcbridea

Bruce,

Thanks for posting the diags. I have asked QA to try to reproduce the issue using your information.

Andy

mcbridea

Hi Bruce,

We have reproduced the issue from your diags. It appears you have installed OrionNetFlowTrafficAnalyzer-v3.0-Web-SLX.exe, which only installs the extra NTA web server. This explains why it looks like an incomplete NTA installation. Install the full version of NTA and all should be OK.

Andy

bbusbey

This is what is installed on the additional web server:

Try again. Is anyone QC’ing these answers?

mcbridea

I'll request a confirmation of the findings