When we migrated to Microsoft Exchange server 2003, my basic alerts stopped functioning for the text messaging to PDAs/handhelds - the e-mail notifications still work - any ideas why the text messaging to PDAs would stop working?
Thanks
How do you send your text messages? Can you give some more information?
I believe we use SNMP traps since I see the SNMP server IP address set up in the alert action section
Well, even with SNMP traps, you should be able to send text messages via email to your PDA's. Here are the formats for the major providers:
T-Mobile: phonenumber@tmomail.netVirgin Mobile: phonenumber@vmobl.comCingular: phonenumber@cingularme.comSprint: phonenumber@messaging.sprintpcs.comVerizon: phonenumber@vtext.comNextel: phonenumber@messaging.nextel.com
Naturally, replace "phonenumber" with the 10-digit telephone number of the device. I don't really know if this is your problem, but we use this same method with Exchange 2003, and have no problems.
Thanks - but the phonenumber@vtext.com is precisely what stopped working and when it exists in an alert that also contains e-mail addresses, it prevents the e-mail nitifications from working also.
Okay, we're getting somewhere now :-)
Do you see any failure logs in your Exchange server? Anything stuck in the queue?
Perhaps your new Exchange server is not allowing your Solarwinds server to relay through it?
What's odd though is that some emails do work, whereas only the text messages do not.
If the emails are destined for users on that exchange server then they will be delivered. If you are trying to send to an external domain through the exchange server then you have to configure Exchange to allow relay for the Solarwinds server.
