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NPM installation

nazzetti

I uninstalled NMP from a windows 2012 server and now it will not reinstall. Does anyone knows what I am doing wrong?

Please assist!

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Accepted answers

d09h

You didn't mention any errors or specific issues.

Here is a generic uninstall procedure: http://www.solarwinds.com/documentation/en/flarehelp/npm/content/npm-uninstalling-npm-sw1446.htm

Uninstall SolarWinds NPM

This is a general uninstall procedure, and it may differ slightly from version to version.

SolarWinds recommends to use this procedure when installing daily builds for testing.

Click Start > Control Panel > Add or Remove Programs.
Click Remove for all items starting with SolarWinds, and complete the uninstall wizard.
Start the Registry Editor, and delete SolarWinds-specific folders.
1. Click > Start > Run...
2. Type regedit, and click OK.
3. Expand HKEY_LOCAL_MACHINE > Software.
4. Delete both the SolarWinds and the SolarWinds.net folders.If you are uninstalling SolarWinds NPM from a 64-bit computer, expand HKEY_LOCAL_MACHINE > Software > Wow6432Node, and delete both the SolarWinds and the SolarWinds.net folders.
Delete the following SolarWinds-specific folders, listed with the default paths.
- C:\Program Files (x86)\SolarWinds
- C:\Program Files (x86)\Common Files\SolarWinds
- C:\inetpub\SolarWinds
- C:\ProgramData\Solarwinds
- C:\ProgramData\SolarWindsAgentInstall
Using your SQL Server tools, delete your SolarWinds Orion database and your Orion database user.
- The SolarWinds Orion database is typically named SolarWindsOrion, and it can be found in the Databases folder of your SQL Server management application.
- The default SolarWinds Orion database user is SolarWindsOrionDatabaseUser. To find the user, expand Security > Logins in your SQL Server management application.

All comments

d09h

You didn't mention any errors or specific issues.

Here is a generic uninstall procedure: http://www.solarwinds.com/documentation/en/flarehelp/npm/content/npm-uninstalling-npm-sw1446.htm

Uninstall SolarWinds NPM

This is a general uninstall procedure, and it may differ slightly from version to version.

SolarWinds recommends to use this procedure when installing daily builds for testing.

Click Start > Control Panel > Add or Remove Programs.
Click Remove for all items starting with SolarWinds, and complete the uninstall wizard.
Start the Registry Editor, and delete SolarWinds-specific folders.
1. Click > Start > Run...
2. Type regedit, and click OK.
3. Expand HKEY_LOCAL_MACHINE > Software.
4. Delete both the SolarWinds and the SolarWinds.net folders.If you are uninstalling SolarWinds NPM from a 64-bit computer, expand HKEY_LOCAL_MACHINE > Software > Wow6432Node, and delete both the SolarWinds and the SolarWinds.net folders.
Delete the following SolarWinds-specific folders, listed with the default paths.
- C:\Program Files (x86)\SolarWinds
- C:\Program Files (x86)\Common Files\SolarWinds
- C:\inetpub\SolarWinds
- C:\ProgramData\Solarwinds
- C:\ProgramData\SolarWindsAgentInstall
Using your SQL Server tools, delete your SolarWinds Orion database and your Orion database user.
- The SolarWinds Orion database is typically named SolarWindsOrion, and it can be found in the Databases folder of your SQL Server management application.
- The default SolarWinds Orion database user is SolarWindsOrionDatabaseUser. To find the user, expand Security > Logins in your SQL Server management application.

nazzetti

Thanks for your prompt response d09h, I did some of your instructions before and also some folders wont delete.

When I start installation, the yellow starting installation window pops up and then disappeared....that's it! nothing happens after and nothing is installed.

I am thinking if this is windows 2012 thing......the last one I used was 2003 server...this is really new interface and a few new features for me.....

still at it.....

d09h

I think it would be helpful to post any error messages you can find.

nazzetti

None!!! no error message......installation starting window just goes away and that's it...

neomatrix1217

I would open a support ticket but you can also look at the OrionInstaller.log located in the following directory.

C:\ProgramData\Solarwinds

pratikmehta003

I had faced similar issue in my lab setup... it wasnt listing any errors like u mentioned... i tried to install it multiple times and ended up having an error stating license is corrupted. in my case since it was lab setup i just built another server and got it started....

nazzetti

Ok....I rebuilt the server and still got the same thing, but now I got to the log and here is what I got.....

[13: :15:921] ----------------------------

[13: :15:921] OrionInstaller.BootStrapper Starting.

[13: :17:437] Checking Windows Versions

[13: :17:437] MSMQ check.

[13: :17:437] MSMQ already installed

[13: :17:437] Starting the following services: SWCollectorService;SWInfoServiceSvc;SWInfoServiceSvcV3

[13: :17:437] .Net 4.6.2 detected.

[13: :17:437] Starting "C:\Users\ADMINI~1\AppData\Local\Temp\SolarWindsOrionSetup20170829130014\OrionInstaller.exe" from "" with command line of "OrionInstaller.exe -INSTALLEREXE="C:\Users\ADMINI~1\DOWNLO~1\NPM-12~1.EXE" -SESSIONID=5C69DDB9-5199-41C0-BF31-A4FFFDA1DEF0".

[13: :17:437] Process started. PID = -1 GLE = 2

[13: :22:869] OrionInstaller.BootStrapper Stopping.

Any ideas?

pratikmehta003

did u use the old installer setup after re-building the server?

nazzetti

Sure, I did download a fresh copy but no joy.

neomatrix1217

Do you have NCM?

nazzetti

yes i do.....but not installed yet.

sarahbishop

You uninstall Node.js and NPM the same as you would most Windows software:

Open the Windows Control Panel
Choose the “Programs and Features” option
Click the “Uninstall a program” option
Select Node.js, and click the Uninstall link.

modem wifi password

nazzetti

Now, here is what is going on....when the installation start extracting files into the temp folder, I see it populate the folder with installation files and when the installation stops all the files disappeared!! I tried to copy some files and installed NPM, but I get an error while trying to run NPM configuration wizard....

* No valid package combination was found for your system

I believe this is because I copied the installation files manually....how do I fix this?