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Scalability Engine error on primary poller upgrade to 12.1

bleearg13

I saw the release notes entry regarding this error on the APE, but I am actually getting it on the primary poller when I try to upgrade to 12.1. Are the instructions the same, or is there something else going on?

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Accepted answers

tony.johnson

The article does specify APE's however as the root cause is with the licensing I suspect this issue could also apply to the primary pollers also. What does your license manager look like?

All comments

bleearg13

Bump? Please don't make me open up a ticket with Support, which will take a week for someone to get back to me.

tony.johnson

Hi,

Are there any more details you can share? Screen shot of error message, description of products and versions installed?

Looking at the release notes I do not see anything similar

NPM 12.1 Release Notes - SolarWinds Worldwide, LLC. Help and Support

bleearg13

This, which is in the release notes:

When upgrading on the Additional Poller, you may receive this error "The license we have for Orion Scalability Engine is outdated". See this article for details to resolve.

This is happening on my main poller, not my additional poller, upgrading from 12.0. I just need to know if the steps to resolve are the same, as the article only suggests that this happens on the APE.

mprobus

In my experience, if you call to open the ticket instead of going online, you will get faster response.

tony.johnson

The article does specify APE's however as the root cause is with the licensing I suspect this issue could also apply to the primary pollers also. What does your license manager look like?

bleearg13

See attached. I can't upload inline images for some reason.

Capture.PNG

mprobus

What does License Manager look like from the Web Console? Settings -> All Settings -> License Manager. The old standalone license manager is not longer supported / valid.

bleearg13

Thanks - I was just following what the KB article mentioned. I do see that there is a license for the "Orion Scalability Engine Evaluation Core" in my web-based License Manager. I see that there are two licenses of a few of my products - one that is 'Assigned' and expired last December, and one that is 'Unassigned' and expires December 2017. I believe the instructions in the KB detail how to deal with this situation, I just didn't want to forge ahead because there is no mention of this error occurring on the primary poller.