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Syslog error, post-upgrade

justinh

I upgraded to 9.1 tonight, and everything seems fine except that my syslog page shows the following error:

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.NullReferenceException: Object reference not set to an instance of an object.
 at SolarWinds.NPM.Common.RegistrySettings.GetSetting(String appName, String section, String key, String defaultValue) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\Src\Lib\SolarWinds.NPM.Common\RegistrySettings.cs:line 75
 at SysLogsReportControl.get_Columns()
 at SysLogsReportControl.table_ItemDataBound(Object sender, RepeaterItemEventArgs e)
 at System.Web.UI.WebControls.Repeater.OnItemDataBound(RepeaterItemEventArgs e)
 at System.Web.UI.WebControls.Repeater.CreateItem(Int32 itemIndex, ListItemType itemType, Boolean dataBind, Object dataItem)
 at System.Web.UI.WebControls.Repeater.CreateControlHierarchy(Boolean useDataSource)
 at System.Web.UI.WebControls.Repeater.OnDataBinding(EventArgs e)
 at System.Web.UI.WebControls.Repeater.DataBind()
 at SysLogsReportControl.GenerateReport(String netObjectID, String deviceType, String severityCode, String facilityCode, String messageType, String messagePattern, String period, Int32 maxRecords, Boolean showCleared)
 at Orion_NetPerfMon_SysLog.PopulateChildControls()
 at Orion_NetPerfMon_SysLog.OnLoadComplete(EventArgs e)
 at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

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Accepted answers

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tdanner

Try changing the displayed columns in the Win32 Syslog Viewer. It's under File > Settings > Displayed Columns. Maybe that will prime the missing registry settings.

justinh

Unfortunately, that didn't help. Any other suggestions?

jchorlton

I have the same problem. Has anyone sorted this out?

Thanks

FormerMember

Add the following key to the registry:

HKLM\Software\Solarwinds.net\Syslog Server\Settings

Under that key, create a string value called "Display Fields". Go ahead and leave it empty. That should allow the syslog page to work properly.

If you're on a 64-bit system, the key name will be:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SolarWinds.net\Syslog Server\Settings

jchorlton

That sorted it for me. Thanks very much.

(Solarwinds Support came back with the same result - thanks guys).

John

FormerMember

Glad to hear it's working. We'll be fixing this in an upcoming service pack.