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Orion reports in EOC

Chandru

I have added two orion NPM servers running 9.1 sp3 and i could see all information except the reports from the two servers

Is there any specific setting for the reports to be replicated to the EOC server

Can anyone help?

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Yann

Hi,

Ensure All the servers have their clocks synchronized. Connection will fail for security reasons between EOC and Orion servers if they are out of sync.

One of the problems it can cause is the unavailability of the reports in the EOC console.

Regards,

Yann

Chandru

Yann,

Thanks for the quick response!!

I could see netflow, traps and Top 10 without any issues from the other two orion servers but it is not displaying the reports alone

Where to check if the time are in sync and not sure about security reasons?

Chandru

Yann

Where to check if the time are in sync and not sure about security reasons?

Simply compare clocks on servers at the bottom right of your desktop or type time /T in command line. Use the UTC time if servers are on different time zones (type w32tm /tz in command line to know the time zone configured).

Some links that might help you to automatically synchronize Windows Servers:

How to configure an authoritative time server in Windows Server 2003

How to synchronize the time with the Windows Time service in Windows XP

Chandru

Two orion servers are on Different time zones.

You want me to set the UTC time for the EOC server or the Orion servers?

derhally

Also make sure that you are using an Orion account that has the report settings properly set on the Orion side.

Chandru

Hi Derhally,

Can you give me some screenshot or any mor informataion as how to setup the reports for the account that is used in Orion?

Chandru

derhally

You can go to the account manager in Orion.

http://<orionserver>/Orion/Admin/AccountManager.aspx

Select the account you are interested in and click the "Edit" button.

Scroll down the page and you will see a "Report folder" setting. By default Orion accounts do not have reports assigned to them. You can assign the default reports by selecting "\Reports" from the dropdown.

Attached is a screenshot.

account.jpg

Chandru

Thanks for your screenshot!!

I have already done this setting for the user account i am using in Orion but still no luck with the reports

Is there any other setting that needs to be checked or any logs that will trouble shoot?

i am evaluating EOC now. can i go ahead and install the latest updates or SP's?

what is the latest version of SP's and where i can find the downloads?

Thanks

Chandru

derhally

Just want to make sure. Are you using the right Orion account when you specify the credentials in the EOC account settings page?

So if your Orion account is Chandru, then under your EOC account settings page, you should specify the Chandru account for that Orion server.

If this is the case and you are not getting reports I would suggest talking to our support.