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Network Map error: 1314

entr0physt

Anyone ever seen this? This comes up as a placeholder for our Network Map in the EOC. I've already built out the maps in MapMaker, and they look & respond fine there, but no matter which I choose and what scale I select, this error comes up. It even comes up with the default example maps. I'm using an unfettered admin account, so it shouldn't be a rights issue...

CreateProcessAsUser Error: 1314 at SolarWinds.EOC.Web.Resources.MapMaker.MapMakerResource.CreateProcessAsUser(String command) at SolarWinds.EOC.Web.Resources.MapMaker.MapMakerResource.RunMapGenerator(String mapName, String outputPath, Single scale)

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derhally

1.   Open the “Local Security Policy” panel.
2.   On the left side Select “User Rights Assignment”
3.   On the right side, double click/open the “Replace a process level token” entry
4.   Make sure that “Network Service” is listed. If not, then add it.
5.   Restart IIS

entr0physt

No Dice.

I even re-added the Network Service token (it was already there) before restarting IIS, no change.

derhally

What account is the website running as? That should the account specified in that security policy.

entr0physt

The guy who installed EOC said he didn't specify an account... I added both of us and the ocal Administrator account to the policy and restarted IIS, nothing. The W3SVC server is running as local system, so I added the SYSTEM account local to the server and restarted IIS, nothing. Next?

derhally

Did you check the identity that is assigned to the application pool that is being used by EOC's website. By default we use the default app pool. You may just want to double check the account being used there to see if it hasn't changed.

The account that you use to log into EOC is not the issue, it is the account that the website is running under.

entr0physt

I'm not the IIS manager, so this is new ground for me (please bear with)...

I ran the IIS.msc, and under application pools it lists (only) the DefaultAppPool, which itself contains Default Application and Root <Orion EOC>. There's nothing in either of those pools. Do I need to add something there (and if so, how?)

As an update...

I went to Properties on the DefaultAppPool > Identity tab, it shows Network Service as the security account. The "configurable" account is IWAM_ATLOPSCON01, which is also in the security policy along with Network Service...

derhally

You may want to check that

Network Service is part of the "Log on as a service" and "Adjust memory quotas for a process"
ASPNET and IIS_WPG are part of "Log on as a batch job"
IIS_WPG, ASPNET are part of "Impersonate a client after authentication"