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Orion SDK 1.10 wont install as soon as it gets to the end of the installation it fails

petersent

I have Orion 1.9 it installed great. I deinstalled 1.9 to put in 1.10 but 1.10 fails installation right at the end of install then it rolls back

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madhavan

Hi,

Can you please let me know the OS details of the machine you are trying to install 1.10.

Jan_Pelousek

Hello, it's not very usual. Are there some leftovers in the install folder (c:\Program Files (x86)\SolarWinds\Orion SDK\) if so, can you delete them and try to install again? Moreover the uninstall before installing is not required. Classic upgrade using the installer should work without issues.

petersent

Windows 7 Prrofessional 32 bit

petersent

When I removed the old sdk there was no more solarwinds folder and it chokes on upgrading.

Jan_Pelousek

Few things I'm thinking about:

Something, using the SDK libs, although deleted is still in use - if running, shutdown the PowerShell or another programs, working with SDK
Try to install under administrator account if you're already not doing that
Is there something useful in the Windows Event Log (Event Viewer), when the installation fails?

Thanks,

petersent

sent you event log and yes i logged in as administrator still nogo

Jan_Pelousek

Could you, please, tell me where you sent it? My THWACK inbox as well as e-mail doesn't contain any message from you. Or can you resend it?

Thanks

petersent

jive-1046919403-3vb5-2-5lkk@solarwinds6.hosted.jivesoftware.com i get an ndr from this email

Jan_Pelousek

That's bad. Can you share it somewhere (dropbox, google drive) and send me the link as personal message?

Could you confirm you're using the 32bit OS on your SDK environment? Maybe we found a bit random problem on 32b systems. We will fix that and provide, but need to know if there might be another issues to fix. Many thanks. Meanwhile please use the SDK 1.9

Regards,

Jan_Pelousek

Problem found in installer and fixed. Thanks to Thomas for help. SDK 1.10 available here