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System Manager Crashes when opening an advanced alert in V9.5

cstaniforth

Every time i try and open an existing advanced alert to edit it the alert manger it crashes it also crashes when i try to create a new alert. Is this a known fault? Does anyone know of a work around?

Find more posts tagged with

system_manager

crash

alert_engine_npm

Accepted answers

bshopp

Best bet is to just open a support ticket for further investigation

All comments

profzoom1

Having close to the same issue.

Trying to copy an advance alert and System manager hangs.

I am running Orion 9.5 Sp3 and this was just noticed today. Installation of SP3 was done yesterday.

profzoom1

This fixed my issue - Thanks Matt

1. Close all SolarWinds programs, including both the Advanced Alerts Manager and System Manager.
2. Browse to C:\Program Files\SolarWinds\Orion\.
3. Right-click SWAlertActions8.dll, and then click Open With....
4. Click Open With....
5. Select Select the program from a list, and then click OK.
6. Click Browse..., and then browse to C:\WINDOWS\System32.
7. Execute regsvr32.exe.
8. Register SWAlertActions8.dll.

cstaniforth

This worked a treat thanks

AllisonB

We have a knowledge base article that addresses a similar issue:

http://support.solarwinds.com/kbase/ProblemDetail.cfm?ID=1230

profzoom1

I had to do this again after installation of SP4

I am starting to wonder if I will need to do everytime I upgrade? What a paing.

genesys

I am having the same issue on my NPM 10.0. I tried the above solution but it did not fix it.

In my swalert log I see the following:

2010-07-23 14:56:55,502 [AlertCheckingThread] WARN Error - Exception in CheckAlert.ExecuteResetActions.
System.MissingMethodException: Method not found: 'System.String SolarWinds.Orion.MacroProcessor.MacroParser.GetNetObjectStatus()'.
at AlertingEngine.CheckAlert.ExecuteActions(SqlDataReader SQLReader, Boolean TriggerAction)
at AlertingEngine.CheckAlert.ExecuteResetActions()

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bshopp

Best bet is to just open a support ticket for further investigation