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Orion NPM service pack upgrade error

mhairston

When trying to get NPM SP4 installed on my orion software, I got this error:

How do I fix it?

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mcbridea

Can you open a ticket on this one?

mhairston

maybe later, i want to get an answer now, tired of having to call them

bshopp

It is hard to tell what is exactly going on, if you don't want to call, you can open a ticket via email as well.

MarieB

mhairston--

Brandon's correct--it's hard to tell what's going on without support.

When you open a support ticket, would you:

--Reference this thread to Support.
--Post back here with a case number.
--Post any solutions you get from Support.

Many thx,

mhairston

I opened a ticket a few days ago but no one has contacted me yet?

Donald_Francis

Tickets need to be able to be escalated by the customer and their needs to be a clear process for this.

Maybe also we can cut down the sales force that emails me 45 times a day about things I already own and get service managers that we as customers can contact about issues with service and possibly escalate through.

When I have a severe and urgent issue (that just sounds not right) I have to email or call every person I have a contact for as my account rep just stares at me and drools when I talk about tickets.

Heck you guys could take your sales force, give them pointy sticks and they could take over Cuba instead. Just tell them the place is full of new customers and that Castro forces them all to use WhatsUP Gold.