This is happening every few days now for the last few weeks. I have no idea why netflow is spontaneously
taking a dirt nap. Any thoughts??
mmedwid, there is a work around that should help alleviate until we release a fix. Before making these changes, I must caution you that the problem you are experiencing is an indication of database connection issue. You will probably want to continue investigating why your SQL server is having delays (high traffic load?).
The fix we are working on is to re-connect automatically when a connection is lost. Losing a connection is still a bad thing because you could lose data.
- Have you restarted the Netflow Service ?
- You can Repair the Netflow from Add / Remove program and see if you still have this message. ?
- Open License Manager and see is your Netflow is Licensed ? > Start > all prgorams > SolarWinds > License Manager ?
What version of NTA you have ? If you have 3.6 upgrade to 3.7 and place the new license key might .
Disable AV from the server if you have or exclude Orion folders to be scanned .
Let me know if this helps, or if you require any further information.
I have restarted the netflow service. But I am now having to do that every few days. I used to just run on and on without manual intervention.
I have not done an add/remove yet.
The license manager and the logging and function seem a bit at odds. It says October was the end of maintenance but the logging says different.
We definitely purchased the maintenance in October. Weird that it's been running fine for so long if it's a license issue and it continues to run fine
for days at a time.
More recent license logging:
2011-04-28 14:00:16,935 [1] INFO List licenses - Using Licensing Framework to obtain license for Orion NetFlow Traffic Analyzer / 3 / Commercial
2011-04-28 14:00:16,942 [1] INFO List licenses - License for Orion NetFlow Traffic Analyzer / 3 / Commercial obtained sucessfully: True
2011-04-28 14:00:16,945 [1] INFO List licenses - Serial number for product Orion NetFlow Traffic Analyzer / 3 / Commercial: [Aoa::1O/EC]
2011-04-28 14:00:16,946 [1] INFO List licenses - Trying to get license information from registry for product Orion NetFlow Traffic Analyzer / 3 / Commercial
2011-04-28 14:00:16,949 [1] INFO List licenses - Days left for product Orion NetFlow Traffic Analyzer / 3 / Commercial: 2918015
We're using 3.7
I would recommend you to open a support ticket , support will resolve this issue .
mmedwid--
When you open a support ticket, could you:
--Reference this thread to Support.--Post back here with a case number.--Post any solutions you get from Support.
Many thx,
M
Case #239736...so far...
Generating NPM Diagnostics to send to Technical SupportFor Orion v9.1 and later:1. Navigate to Start -> SolarWinds Orion -> Documentation and Support2. Launch the gray icon for Orion Diagnostics.3. This program will generate a .zip file as output. a. If it’s under 5MB, attach it to an email and send it to your support rep b. If it’s over 5MB, use the instructions at the end of this segment to send that file to the LeapFile server.Sending Large or Secure Files To SolarWindsUse these instructions to send file attachments that are over 5mb in size or to upload files to a secure server.1. Open your browser and navigate to http://solarwinds.leapfile.com..yada yada
I took a look at this case. It looks like there is an occasional delay to the SQL server. Unfortunately, NTA does not currently handle this scenario very well and the service stops. We're working on changing the behavior of this in a future version (to automatically restart the service when the database connection is re-established).
In the meantime, I'll get with you directly to discuss options. Thank you for your patience.
