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i cant got health data for all servers, and not all report send by E-mail

motasem

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D_Dal

Hi,

This document which explains in detail how to get the hardware health info. It will work for HP, Dell and IBM servers.

http://www.solarwinds.com/documentation/apm/docs/Troubleshooting_Hardware_Health.pdf

For the alerts please see this document:

Triggered alerts are not sending emails - SolarWinds Worldwide, LLC. Help and Support

Regards,

Derek

motasem

Hi,

I followed steps for the below link , but I still can’t get Current Hardware Health<ext-irb-splog02/.../DetachResource.aspx for some servers.

I need SAM engineer to work with you on the case

Regards,

Mo’tasem

D_Dal

Hi,

The screenshot you sent won't work, as I can't access your Orion. What type of servers are you talking about here?

Have you installed the required vendor specific agent on the server to deliver hardware health?

Regards,

Derek

motasem

Hi Derek ,

I have 25 Dell power edge servers (1950 ,2950 ,R300,R710,R200, R310, R320 ,R530,.. ) and we only have 14 Servers with Current Hardware Health<ext-irb-splog02/.../DetachResource.aspx

And what do you mean of “vendor specific agent” that I should install ?

Regards,

Mo’tasem

D_Dal

The servers you are currently getting hardware health from will have Dell OpenManage installed. You need to ensure you have this installed on all Dell servers you wish to see hardware health for.

Regards,

Derek

motasem

Hi,

I already installed Dell OpenManager , but I didn’t get the result from Orion.

Regards,

Mo’tasem

D_Dal

Hi,

Click list resources on the node details page and ensure that "Hardware Health Sensors" is selected.

Regards,

Derek