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Applications status are not being updated while polled multiple times.

er.vansh17091

Hi,

Applications status are not being updated while polled multiple times. I polled 15 times in an hour. What can be the reason?

When do testing its successfully completed (you can refer below screenshot).

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jeilers

Have you tried turning on the debug log for this application monitor and checking the log there?
Turn on application debugging for SAM - SolarWinds Worldwide, LLC. Help and Support

That's normally where I start when a monitor isn't working as expected.

er.vansh17091

Hi Jealers, thank you for prompt response, I have gone through this article but not getting errors or invalid content. Do you have any other way to troubleshoot it?

jeilers

Nothing beyond what I can find here:

A SAM template status shows Initial Poll in Progress - SolarWinds Worldwide, LLC. Help and Support

I'm not sure if you have an additional poller?

Maybe try un-manage and remanaging the poller? Not sure if that would actually help or not. It would probably be worth opening a ticket with support if it is still stuck in the initial poll status when all tests are showing it is working as intended.

er.vansh17091

Hi,

I am getting below content.

er.vansh17091

Hi Jeilers,

As I checked SNMP community testing was being failed on existing poller but when I changed the poller and test the snmp its working good and when I compare both pollers config. there are no difference.

1. Go to C:\Program Files (x86)\SolarWinds\Orion\APM\SolarWinds.APM.BusinessLayer.dll.config and open the config file

jeilers

We are now in unknown territory for me. I would suggest opening a ticket with support and supplying them with this same information. "The message User can't stop, start or restart current services." Could it possibly be a permissions issue? That is me mostly just grabbing at straws however. I am not familiar with the config file you posted today.