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My Orion sent out a lot of false alert

eric

My Orion sent out a lot of false alerts yesterday afternoon. for example, it alerted all nodes down and no responds and reset soon.

actually, all nodes runs well and everything is ok.

who can help me about this?

thank you.

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Questionario

maybe it was the poller that lost connection?!?

If the poller loses connection, all servers would appear as down for it.

MarieB

Hi Eric--

Try stopping and restarting the services from the Orion Service Manager (Start>All Programs->SolarWinds Orion>Advanced Features>Orion Service Manager).

Let me know if that works for you.

eric

Hi Marie,

Thanks for your answer. all the alerts reset soon when they were sent out. and now the Orion works well as before. should I still restart the service?

MarieB

Hi Eric--

If it's working now, there's no need to but if you run into the problem again, I'd try restarting.

HTH,

eric

Hi Marie,

Would you mind telling me how to find the root cause of this?

Thanks,

Eric

lchance

Eric,

You might also check your logs in the next hop device (switch or router) from your Orion server.

I could see where a route change (or ARP issue) could generate this rather than the fault be your Orion server.

Good Luck!

MarieB

Hi Eric--

Larry's right about checking your logs just to rule that potential issue out.

If you want to get to the root cause, open a support ticket here.
http://www.solarwinds.com/support/ticket

Click Submit a Technical Support Ticket.

In order to receive technical support, you will need to be current on your SolarWinds maintenance. Complete the form. You will not be able to
upload your diagnostics, but you will receive an email back that allows you to upload diagnostics.