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Missing Variable In Alert

FormerMember

I have an alert set up to email me about high CPU load after hours. However I occassionaly get an email saying: {blank} has a CPU load of 95%. However when I test the alert I get the node name inserted in its proper place. My alert message is:

${NodeName} has a CPU load of ${Node.CPULoad}% at ${AlertTriggerTime}

When I test the alert, it works just fine. But when I get an email at 4am, it's missing the node name. The same goes for the event log entry. Any idea as to what's causing this or how I could resolve the issue?

Robert

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vhcato

What if you try ${Node.Caption}?

Also, I would be curious to know if ${NodeName} is actually looking at the SysName column in the DB, and if this field is populated for the devices in question. I've seen the "test alert" function do some funky stuff, so I don't completely trust it.

FormerMember

I'm still having this issue. I'll throw that in there as well to see what kind of results I get. I also added the ${NodeID} to see if that would help. ${NodeName} works with my other alerts for down node and system issue, but for this alert it's missing out.

vhcato

You may also want to try just ${Caption}. I'm not sure you actually need to specify the table.

Can you export the alert def to a file and post it here?

FormerMember

I just added that. I had to rename the attachement to .txt.

EmailAlert.txt

vhcato

Thats odd. I created a new alert that triggers when the CPU utilization is greater than 1 on a device matching a particular custom property in our environment while using your trigger action (with my email address), and it worked. Actually, it named the device 3 times; once for each of the variables. Also, it put the "%" in there twice, as it is actually included in the value of the vaiable.

Have you tried to just blow this one away and recreate it?