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Agents not visible NPM 12.0.1/SAM 6.3

rharland2012

Hello,

I noticed some missing stats this morning and upon investigation I see that I can longer see installed agents via the console. Has anyone else seen this behavior? Already rebooted the main poller without resolution.

blankagents.PNG

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rharland2012

Bump for good measure - I also have a ticket opened with support for this issue. I'll post resolution if and when it comes to hopefully help someone else avoid this problem.

orioncrack

Any updates on this issue?

Is this a showstopper?

Thanks!

squinsey

We upgraded just under 48hrs ago. Haven't seen that particular issue.

I have a couple of cases open though for agents not their servers statistics over a 1:1 NAT (previously resolved after some buddy drops), as well as an agent plug-in query as I'd like some removed eg: NetPath

shuth

Unfortunately I haven't seen the above so I'm not sure what would be causing it. Please let us know how you go with support in case it does occur.

squinsey

No. I have to keep some things secret from you

shuth

I meant rharland2012

rharland2012

Currently working through it with support - rerunning config wizards and a complete rebuild of the website have as of yet yielded no results. I'll keep all posted with any updates.

I wouldn't call it a showstopper for us. However, I can see in a larger environment (tons of agents) this problem would be more than inconvenient.

rharland2012

Still radio silence on my case, unfortunately. I haven't had an update in two days - that's never good.

jiri.tomek

Hello,

can you paste your support case number here? I'll make sure it's taken care of.

The page looks that there is some issue with JavaScript on the page. Can you use IE, open developer tools by pressing F12, open "Console" tab and refresh the page? There will probably be some error that will help us to find the issue.