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Alerting for hung services

vgaudio

Is anyone aware of a way to poll for a service that is in a hung state as opposed to stopped?

If not I might try to make a script for this

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MarieB

Hi There VGaudio--

I have two links I believe will help you. Check them out and post back with your findings!

http://communities.bmc.com/communities/thread/13132;jsessionid=AF74407AD8220619866FB038A24CB61A.node0?tstart=0

vgaudio

Here's what I came up with so far. Tested on a 'hung' service (that I can't stop) and it reported it as 'Degraded'

What I'm wondering now is if I can set up my e-mail alert that's triggered with the echo message that comes through to APM, i.e. "All services stable" - I'd like to insert the status message into the e-mail. Is this possible?

Also, I'm using a loop to catch all of the hung services and send a message back for each- I'm guessing the loop isn't necessary since I believe only 1 message gets returned to APM (first or last message? not sure, maybe someone knows). My error catching is sloppy as well - this is dirty at the moment but it works fine if you tweak your credential sets until the permission errors go away and the script is polling cleanly.

*********************************************************************

On Error Resume Next

strComputer = "THE_REMOTE_IP_ADDRESS"

Set objWMIService = GetObject("winmgmts:{impersonationLevel=impersonate}!\\" & strComputer & "\root\cimv2")

if Err.Number <> 0 then
    wscript.echo "Message: Error: " & Err.Description
    Wscript.Echo "Statistic: 1"
    wscript.quit(1)
end if

Set colListOfServices = objWMIService.ExecQuery ("Select * from Win32_Service Where Status <> 'OK'")

if Err.Number <> 0 then
    wscript.echo "Message: Error: " & Err.Description
    Wscript.Echo "Statistic: 1"
    wscript.quit(1)
end if

if colListOfServices.Count = 0 then
    Wscript.Echo "Message: All services stable"
    Wscript.Echo "Statistic: 0"
    Wscript.quit(0)
else
    for each objService in colListOfServices
        Wscript.Echo "Message: Service " & objService.DisplayName & " is " & objService.Status
    next
        Wscript.Echo "Statistic: 1"
    Wscript.quit(1)
end if

RogerWong

Hi, vg.

There are a number of macros you can put into your alert email that are described in the admin guide in the "Orion APM Alerts" topic.

The one you want to report the status of components is: ${StatusOrErrorDescription}

There's a table full of other macros in that topic that you might also find handy.

vgaudio

Thanks, but ${StatusOrErrorDescription} is coming out as '${StatusOrErrorDescription}'

I'll check the guide tomorrow to find the appropriate variable if noone knows what's wrong with this one.

RogerWong

That's on Orion APM v3.0?

${StatusOrErrorDescription} is an APM component macro. It's only available if your alert is monitoring APM components. "Type of Property to Monitor: APM Component"

If this is an application-level alert, it won't be available (because we could have several components in the application).

If you create an APM:Component alert instead, this macro will be available to you. It will even appear in the 'Insert Variable' list if you click the button in the Edit Email action dialog.