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Stacked Chart Error

tmock

I've frequently received a "Stacked Chart Error:" message on several top 5 charts and it doesn't seem consistent. Would anyone have an idea as to why the charts would throw this error? Screenshot is attached.

stacked_chart_error.png

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mark_wiggans

tmock-

To further investigate would you mind opening a ticket and attach the diagnostics to the auto-reply?

forms.netsuite.com/.../externalcasepage.nl

and please reference this thread in the ticket.

Thanks-

harrijs

I have experienced this same error for the first time this afternoon.

FormerMember

Harrijs,

Please open a Support ticket with diagnostics. We have been trying to reproduce this error in-house without success, which makes it difficult to fix. If you can open a ticket so we can collect your info, that would really help. And reference this thread in your ticket!

Thanks!

harrijs

I have opened a ticket. #27156 I have never run diagnostics. Could you please elaborate here and I can add it as a reply to the original ticket confirmation email. Thanks.

mark_wiggans

The Diagnostics Utility can be found in C:\Program Files\Solarwinds\Orion\SolarwindsDiagnostics.exe [assuming a default install path]. Just run the diagnostics and attach the zip to your Support case.

bbusbey

Now we have the problem for the first time too.

davidmaltby

Have any of you seen this with our Beta? I believe that this issue may be fixed with the beta. We really had some funky things going on in the charting engine with the current release of the product.